Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you interact with our websites, products, and services. By using our services, you agree to this policy.

Scope

This policy applies to data we process as an IT solutions and software company, including SaaS platforms, custom development projects, consulting engagements, and support channels.

Data We Collect

  • Account and profile information (name, email, phone, company).
  • Usage and analytics data (pages visited, features used, timestamps, device & browser).
  • Technical logs (IP address, user agent, performance metrics, error traces).
  • Support inquiries, emails, chat transcripts, and feedback forms.
  • Billing details (invoices, payment confirmations, limited transaction references — we never store full card data).
  • Third‑party integration metadata (API keys hashed or token references).

How We Use Data

  • Provide, operate, and secure our platforms and services.
  • Improve performance, reliability, and user experience through analytics.
  • Respond to inquiries, send service notices, and critical updates.
  • Comply with legal, regulatory, and contractual obligations.
  • Detect, prevent, and investigate fraud, abuse, or security incidents.
  • Personalize content, features, and onboarding flows.

Data Sharing & Disclosure

  • Trusted processors (hosting, email delivery, analytics) under data protection agreements.
  • Affiliates and internal teams on a need-to-know basis.
  • Regulators, law enforcement, or to enforce rights when required by law.
  • In mergers, acquisitions, or restructuring — with safeguards and notice.
  • We do NOT sell personal data.

Data Retention

We retain personal data only as long as necessary for the purposes described, ongoing contracts, security logging, or legal requirements. Anonymization or deletion occurs when retention is no longer justified.

Security

We apply layered safeguards: encryption in transit, restricted access, monitoring, secure development lifecycle, and regular vulnerability assessments. No system is 100% secure; users should adopt strong credentials.

Cookies & Tracking

We use essential cookies for functionality, and limited analytics cookies to understand usage. You may adjust browser settings to block non-essential cookies.

International Transfers

Where data crosses borders, we implement safeguards such as Standard Contractual Clauses and aligned security controls.

Your Rights

Subject to local laws, you may have rights to:

  • Access and request a copy of your data.
  • Request correction of inaccurate data.
  • Request deletion (where no overriding legitimate basis exists).
  • Restrict or object to certain processing.
  • Request data portability in machine-readable format.
  • Withdraw consent for optional processing.

To exercise rights, contact: privacy@raqeemim.com

Children

Our services are not directed to children under 16. We do not knowingly collect such data. If you believe a child provided data, contact us for removal.

Policy Updates

We may update this policy periodically. Material changes will be indicated with a revised “Last Updated” date or direct notice when appropriate.

Contact Us

Questions or requests: privacy@raqeemim.com